Case Studies

Southwest Airlines used PayPal’s Hyperwallet to distribute $250 million to customers

Dallas-based Southwest Airlines carries more travelers nonstop within the U.S. than any other airline and offers as many as 4,000 flights a day to 11 countries. The airline is famous for the way it cares for nearly 70,000 employees and the millions of passengers it serves every year.¹ Such a massive operation needs cutting-edge payment technology, which is why Southwest began using PayPal in 2008. The relationship has evolved, particularly as Southwest has moved towards transacting digitally and via mobile.