Happy Returns

Returns and exchanges on autopilot.

Happy Returns, a PayPal company, is the automated, brandable, and flexible way to manage returns—and it’s free with PayPal Checkout.

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Save money sustainably

Retain revenue

We make exchanges easy by offering product suggestions based on return reasons and your available inventory.

Lower costs

Our return and exchange portal is free to use with PayPal Checkout. Save up to 40% on return shipping when you upgrade to our Return Bar experience.1

Delight customers

In-person dropoff is the now #1 preferred return method by shoppers—and our options make it a breeze for your customers.2

Stay green

By combining returns from multiple businesses and shipping in reusable totes, we’re helping reduce greenhouse gas emissions with every shipment.

Simple for customers. Free for you.3

Tailor our portal to your brand

Customize background images, button colors, confirmation messages, return reasons, and more to give shoppers a great return experience.

Offer easy exchange options

Encourage shoppers to exchange by offering smart product suggestions based on their return reason. Selling with Shopify? You also get free access to Return Shopping, which allows customers to make a purchase from your online store during their return.

Meet customers where they are

Our return solution makes things more convenient with box-free, label-free dropoff at our nationwide network of Return Bars. It’s how we’ve earned a 93 NPS from hundreds of thousands of happy shoppers.4

50 %
of the surveyed shoppers say they’ve abandoned their cart because there wasn’t a convenient return method1
5K +
Return Bar locations in the US5

Track everything in real time

We record transactions on your business dashboard right away. Stay up to date on the status of each return and even export reports with the latest data.

How it works for your customers

Customers start on your website

They start the process by entering their order number and zip code in your return portal.

Flexible ways to exchange

They’ll choose from a variety of ways to exchange or return—with incentives that could help you retain revenue.

Convenient ways to return

Customers then pick their preferred dropoff option. We’ll help them make the most sustainable choice.

Drop it off

They bring their items to any Return Bar location—no packaging or label needed. Or they can print a prepaid label at home and send the return back.

The Return Bar locations are key for us.

Since implementing Happy Returns, we’ve seen our customer service contact rate drop dramatically.”

— Drew Cook, CFO and Head of Operations, Pact

Compare our return solutions

Happy Returns Plus comes with all the essentials at a price you’ll love. Want more customization and one-on-one support? Explore our Enterprise option.

Compare our returns solutions table

Learn from the experts

Our Business Resource Center is full of helpful case studies, articles, and webinars that can help you manage returns and run your business.

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1
Based on Happy Returns Internal data tracking costs savings, 2020.
2
TRC, commissioned by PayPal, September 8-19, 2022. The research was conducted by TRC, with fieldwork administered by Forsta across 2,002 U.S. consumers who returned an online purchase within the past year (n=2,002).
3
Additional fees apply for the following services: 1) Shipping label fees when using Happy Returns’ carrier accounts. 2) Returns received at Return Bars. Please contact us to learn more about Return Bar benefits and associated costs. 3) PayPal Checkout fees still apply.
4
Delighted by Qualtrics survey, commissioned by Happy Returns, 2022.
5
Based on Happy Returns internal data, June 2022.